My screen is black. What can I do to fix this?

Most likely permissions are set incorrectly on accessing the camera. Please go to your devices app permissions and adjust accordingly, or uninstall and reinstall the app.

I can’t see any pools, or only a very small selection of pools? Why is this?

Although the app contains multiple brands and multiple pool models, size and colours, it uses geolocation to offer you pools which are available in your surrounding areas. If you’d like to find out more about brands outside of your immediate area please email

The pools are very small or very large. Why is this?

This app uses Augmented Reality, so objects appear at a certain size and a certain distance and sit on a surface, just like in real life. You may have inadvertently set the pool to be very far away or very close. Try dragging it with one finger to bring it closer. Alternately you may have your display scale set wrong. You can adjust scale in the options menu or set it with the flamingo on app launch.

  • Download the My Pool Design app from the App Store or Play Store.
  • Launch the app and accept any camera, gallery and GPS permissions for full app functionality.
  • Enter your Address or use the GPS functionality to find your location.
  • Tilting your device backwards and forwards, place the flamingo either on a surface close to at a miniature scale (1:10 or 1:20) or on a surface further away at normal scale (1:1)
  • Tap the screen to place your first pool.
  • Use one finger on the screen to move the pool.
  • Use two fingers on the screen to rotate the pools.
  • Use the on screen arrows and lower menu to choose between Sizes, Shapes and Colours.
  • Tap the heart to add the on screen selection to your favourites (This saves Size, Shape and Colour).
  • Use the camera function to take photos of your visualisation. These are saved to your gallery.
  • Use the options menu on the top left to access various options and information, including changing your address.
  • Use the favourites menu top right to manage your favourites and request a quote for purchase and installation.

Start typing and press Enter to search